Parts Return

Sands Auto Group: Parts Return Policy

• • For all parts that are returnable and to ensure proper return credit is given, please complete a parts return request. 
  • Parts return requests can be completed on our website located here. 

• • • This online form must be completed by the customer and approved by a parts specialist before returning the part. 
    • The requests will be reviewed daily for return eligibility.  If approved for return, a return credit will be processed for customer accounts pending final inspection of the part.
    • If the customer is on the delivery route schedule, a driver will be routed for parts pick-up and return credit delivery.  The return credit is pending final inspection by the parts department.

• • All returns must be in their original box, bag, or container and in the same condition they were received.  Before parts are used, they should be checked for damage and fitting before they are altered for prepping to paint or being painted, glued, welded, or otherwise affixed.
  • Damaged parts must be returned within 3 days of original date of invoice to be eligible to be returned for damage credit. 
  • There is a 30-day return limit on all returnable items, from the date of invoicing.  This excludes all parts that are not returnable.
  • Non-returnable items include glass, interior trim, exhaust, accessory items, all other items marked as non-returnable on the invoice or packaging, and all opened items. 
  • Core returns must be returned in the original box.  Cores returned in anything other than the original box cannot be returned for core credit.  Cores must also be drained of fluids before they can be returned or picked up. 
  • Parts returns are accepted from customers on a basis of normal business.  However, if a customer is returning a larger than normal volume of parts, beyond what is considered normal business, a return fee of 25% will be applied.  This policy will be determined on an individual case basis.